We understand that every shipment carries more than just goods — it carries your trust, your time, and your hard-earned investment. Whether you are sending a small parcel or a large commercial consignment, we are committed to ensuring your cargo is fully protected at every stage of its journey.
Every package in transit is covered under our Carrier Liability & Extended Insurance Program — a comprehensive protection plan designed to give you complete peace of mind from the moment your shipment leaves our facility to the moment it arrives at its destination.
Loss
In the rare event that a shipment goes missing during transit, our insurance ensures you are not left without recourse. A claim can be filed and compensation processed based on the declared value of the shipment.
Theft
If your package is stolen at any point during the shipping process — whether in a warehouse, during loading, or while in transit — our coverage ensures the loss is addressed promptly.
Misrouting
Shipments can sometimes be misdirected due to logistical errors. Our coverage accounts for any damage, delay, or loss that occurs as a direct result of a misrouted package.
Physical damage in transit
If your goods are damaged during handling, loading, or transportation, our insurance covers the cost based on the assessed value of the damaged items.
Regulatory seizure
If a shipment is held or stopped by customs or regulatory authorities and cannot continue to its destination, our insurance provides coverage to protect your financial interest in the cargo.
When a shipment is booked, an insurance deposit is automatically applied as part of our compliance and cargo protection process. This is not simply a fee — it is a structured financial safeguard that ensures your goods are covered for their full journey.
Our insurance deposit covers between 90% and 99% of your shipment's declared value upon successful and verified delivery. The exact percentage depends on factors such as shipment type, cargo category, declared value, and destination country.
Coverage range
You will receive between 90% and 99% of your declared shipment value as insurance coverage, reflecting the varying risk levels associated with different cargo types and international routes.
Refundable upon delivery
The insurance deposit is fully refundable once your shipment has been delivered and verified at its destination. You are not paying a permanent fee — you are placing a temporary deposit that is returned to you upon successful delivery.
Returned shipments
If a shipment is legally intercepted, held by authorities, or returned to the sender for regulatory reasons beyond your control, the insurance deposit is refunded in full.
Transfer fees are excluded
Transfer fees are separate processing charges and are not covered or refunded under this insurance policy. These fees relate to the administrative and logistical costs of processing your shipment and are non-refundable regardless of the outcome.
No hidden charges
Our insurance program is built on full transparency. There are no surprise deductions or unexplained charges. Every cost is clearly communicated before your shipment is processed.
Whether your goods are travelling domestically or across international borders, our Shipment Insurance Program delivers reliable, transparent, and structured protection from start to finish.
We believe every customer deserves to know exactly how their shipment is protected, what they are covered for, and what to expect at every stage. Have questions? Contact our team today and we will walk you through everything you need to know.
Head office
202 W 1st St, Los Angeles, CA 90012
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